Moving In

Moving into a care home can be a daunting prospect for the new resident and their
family. Safe Harbor aims to make moving in a carefully planned and smooth
process for everyone.

Before you move in

There are a number of things that you should think about doing before your move.

Healthcare professionals such as Doctor, dentist and optician

When you move into the home you’re free to keep your own dentist, doctor and
optician. You should speak to each of them before you move to ensure they’re happy
with this arrangement.

Our care homes are be able to arrange appointments for you and Safe Harbor is
regularly visited by a local GP who attend weekly ward rounds.

We have access to;

  • Local GP who carries our regular ward rounds
  • District Nurses
  • Physio Therapists
  • Speech and Language Therapists (SALT)
  • Chiropodists
  • Dentist (an additional cost, dependent on the work required)
  • Nutritionists

All of the above can visit our care homes so Residents can be seen to without having to venture too far

Having access to the above we are able to provide people with a FREE health needs assessment 


Safe Harbor does not insure personal belongings and you need to arrange your own
insurance. We do not recommend bringing valuable items into the home but in
some circumstances small items can be deposited in the home’s safe.

Lasting Power of Attorney

We strongly recommend that you appoint a Lasting Power of Attorney. This enables
a trusted relative or friend to manage your finances and affairs if you are unable to do
so. You should seek advice from a solicitor or the Office of the Public Guardian.

Telling people that you’re moving

You should make people aware that you’re moving to a care home. They could
include friends and family, your dentist and doctor, any utility companies, as well as
your bank, pension provider and the council.

Personal belongings

You’re encouraged to bring some of your own belongings into the home to help you
feel more comfortable and these will be recorded on your first day.


Each home has a laundry service and clothes should be labelled before coming into
the home. Take care to check washing instructions as the minimum washing
temperature is 40 degrees centigrade. 


Whilst we acknowledge the fact that many people have pets for company during their
lifetime and that they may wish to bring an animal with them when they move, the
management has a responsibility to all the Service Users with regard to Health and

The Manager will treat each request for a pet independently on need and the amount
of pets already at the home.


You are welcome to bring small items of furniture into the home. The amount
permitted is limited for safety reasons so you should check with the home first. All
furniture must also be fire retardant. Residents are also encouraged to bring
smaller items such as favourite ornaments, pictures and books to personalise their

Electrical appliances

All electrical appliances must go through a portable appliance testing (PAT) process
unless the items is brand new. PAT testing is carried out by the home free of charge.
For safety reasons you cannot bring electrical fires or fan heaters into the home.

If you bring your own television into the home, you will also need to bring along a
valid television license.

Mobility aids

Some Primary Care Trusts supply wheelchairs to residents in our home who require
them. Residents that already have their own wheelchair are welcome to bring them.
Mobile scooters are sometimes permitted inside the homes and can be used in the
grounds. Please speak to the home manager about how your scooter will be stored.

Moving in to our Care Homes in Staffordshire - What to bring

While the home will provide bed linen and towels, there are a number of items you
should bring with you.

As a minimum, we recommend you bring the following for your comfort:

  1. day clothes
  2. two or three sets of night clothes
  3. underwear
  4. socks or stockings
  5. dressing gown & slippers
  6. coat or jacket
  7. medication
  8. supply of toiletries
  9. personal belongings
  10. personal aids such as mobility, hearing, and continence 

On arrival

When you arrive at the home you will be offered refreshments and the opportunity to
spend some quiet time to help you adjust. You can choose to do this in your
bedroom or in one of the home’s dining rooms or lounges, whichever you prefer.

You will be introduced to your key carer who, when you’re ready, will introduce you to
some of the other residents and other members of staff.

You’ll be given a guided tour and your key carer will provide you with detailed general
information about the home such as meal times and activities.

Of course, your family or friends can be with you during this time, and can help you
unpack if you wish. In most cases your key carer will spend time with you when your
family or friends leave, unless you prefer to be alone.

Night staff at the home will be made aware of your arrival and of your usual bedtime
and waking routines. You will be shown how to use the call system, should you
need to contact someone during the night, or at any other time.

Your personal care plan

Shortly after your arrival we will discuss you personal care plan which will be
developed to specifically address any needs you may have. These plans will help
the staff to take care of you and support you, by recognising your individual
preferences and wishes.

You will be asked lots of questions to build your personal care plan, such as:

  • personal routines
  • likes and dislikes
  • activities, interests and hobbies
  • how you would like to be helped by the staff on a day-to-day basis
  • what you like to eat and drink
  • your usual sleeping pattern
With your agreement, relatives and friends are encouraged to be involved in helping
complete your personal care plan.

Relatives and friends

Resident’s family, relatives and friends are encouraged to visit their loved one 
regularly, and maintain contact by letter or telephone when visiting is not possible. In
these cases, staff are happy to offer to assist the Resident to respond where help may be

Visitors will be welcomed at all reasonable times, and are asked to let the person in
charge know of their arrival and departure from the home. For Security and Fire
Safety reasons, visitors must sign the visitor’s book on each occasion.

Any Resident has the right to refuse to see any visitor, and this right will be
respected and up-held by the person in charge who will, if necessary, inform the
visitors of the Resident's wishes.


Safe Harbor care homes are able to support with a care collection and drop off service

- to find out more please click here.