Welcome to Safe Harbor Residential Care — Finding the Right Care Home in Stoke-on-Trent and Staffordshire.
At Safe Harbor Care Homes, we provide exceptional, person-centred care in warm and welcoming surroundings. Across our three homes in Stoke-on-Trent and Staffordshire, we offer residential care, dementia care, respite care, day care, mental health support, and palliative care for both Local Authority and privately funded residents.
Our goal is to create a true home-from-home where every resident feels valued, supported, and able to live a fulfilling, comfortable, and sociable life.
Our Stoke-on-Trent Care Homes
Across our three locations in Stoke-on-Trent and Staffordshire, each home offers personalised care in a welcoming, community-focused setting.
Florence House
Situated in Porthill, Florence House is a warm, community-focused home with 36 modern refurbished rooms and 24/7 dedicated care. Our team provides personalised support for residential, dementia, respite, day, mental health, and palliative care needs — tailored to every individual.
Agnes and Arthur
In Bradeley, Agnes and Arthur is a welcoming home built around meaningful activities, genuine connection, and compassionate care. With landscaped gardens and an on-site hair salon, our dedicated team provides residential, dementia, respite, day, mental health, and palliative care with warmth and dignity.
The Place Up Hanley
Located in Bucknall, The Place Up Hanley combines a lively, homely atmosphere with modern luxury spaces — including an on-site pub and café. Our team delivers personalised residential, dementia, respite, day, mental health, and palliative care in a vibrant, supportive environment where every resident feels at ease.
Frequently Asked Questions
What care services does Safe Harbor provide?
Safe Harbor provides residential care, dementia care, respite care, day care, mental health support, and palliative care across three homes in Stoke-on-Trent and Staffordshire. All care is person-centred and tailored to each resident’s individual needs.
What is the difference between residential care and dementia care?
Residential care provides 24/7 support with daily living for people who can no longer live independently. Dementia care is a specialist form with staff trained in dementia and Alzheimer’s, and environments designed to help residents feel safe, calm, and stimulated.
What are Safe Harbor’s CQC ratings?
Florence House is rated Good by the Care Quality Commission. Agnes and Arthur and The Place Up Hanley are currently rated Requires Improvement — improvement plans are active at both homes and families are welcome to visit and see the care provided in person.
How do I arrange a visit to one of your care homes?
Call 01782 81 25 25, email enquiries@safeharbor.co.uk, or use our contact form. We’ll arrange a tour at a time that suits you — no pressure and no obligation.
How is care home funding assessed?
There are three main routes: self-funded (private pay), Local Authority funding (if your assets are below the threshold), and NHS Continuing Healthcare (for complex health needs). All Safe Harbor homes accept both privately funded and Local Authority funded residents.
Can my loved one bring personal belongings and furniture?
Yes — we actively encourage it. Residents can personalise their rooms with their own furniture, photographs, and keepsakes. Familiarity is an important part of settling in and maintaining a sense of identity.
What activities are available for residents?
All three homes have dedicated Activities Teams running daily programmes — creative activities, social events, gentle exercise, outings, music, pamper sessions, and more. Visit our Activities & Lifestyle page for full details.
Are your care homes staffed 24 hours a day?
Yes. All three Safe Harbor homes provide 24/7 care, 365 days a year. Qualified staff are on site at all times, with full night-time cover across every home.
Our Care Services
Safe Harbor Care Homes provides a full range of care services across our three homes in Stoke-on-Trent, Newcastle-under-Lyme, and Staffordshire. Whether you are looking for long-term residential care, specialist dementia care, short-term respite care, or day care services, our dedicated teams are here to help.
Activities & Lifestyle
Life at Safe Harbor is designed to be lived to the full. Our dedicated Activities Teams run a rich, varied programme across all three homes — tailored to the interests, hobbies, and wishes of every resident.
Creative Activities
Painting, scrapbooking, flower arranging, and seasonal craft projects — something to create or share every week.
Social & Entertainment
Coffee mornings, afternoon teas, karaoke, themed days, and seasonal celebrations keep our homes lively and connected.
Health & Wellbeing
Gentle exercise, gardening, pamper sessions, hand massages, and quiet one-to-one time that makes every resident feel seen.
Out & About
Outings to parks, theatres, restaurants, and community events — planned around what our residents actually want to do.